Refund & Cancellation Policy

If your application is rejected in our review before the office visit (video call for members abroad), the registration fee is refunded if you ask within 14 days of the rejection. Once the office visit is done and your account is approved, the registration fee is non-refundable.

As soon as a number-collection payment succeeds, the contact number is shown and your CV is sent to that member. Because the service is delivered immediately, this fee is non-refundable. If the payment succeeded but a technical fault keeps the number from showing, tell us — we will either show the number or refund the fee.

Premium profile, CV correction, written fatwa, counselling and the marriage-completion fee are non-refundable once the service has started. If we cannot provide a service for reasons on our side, the full fee is refunded. If you pay for a service and then do not take part by your own choice, the fee is not refundable. All fees are set by the office and shown before you pay.

Donations are non-refundable, since funds go to supporting widows and the poor and to running the mission soon after they arrive. A wrong amount or a donation made twice by mistake is refunded if you tell us within 7 days.

If money was taken but the payment shows as failed, or you were charged twice for the same service, the extra amount is refunded in full. To request a refund, contact us through the Contact page with your transaction ID. Approved refunds go back to the original payment method through SSLCommerz and may take 7–14 business days depending on your bank or mobile wallet.